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RETHINKING
PATIENT
EXPERIENCE

The corona crisis has turned our health system upside down. Within a very short time, the focus was shifted from cost optimisation to crisis mode. Instead of lean management, protective storage was demanded, oversupply led to supply security and the demand for electronic patient files suddenly occurred.

What do we learn from this?

And what do we need to do better?

These are some of the questions we want to explore further at FutureHealth 2021, which is dedicated to the topic of “Rethinking Patient Experience”. The program will provide insights into practice-relevant topics and facilitate a solution-oriented dialogue. In doing so, we will be exploring topics such as the digitalisation of the health care system, sustainable business models and the question of governance.

We are already looking forward to interesting input from Bruno Villetelle, Head of Data and Digital, Global Drug Development, Novartis, Stephen Klasko, President, Thomas Jefferson University & CEO, Jefferson Health and Lukas Engelberger, Government Councillor.